Job #: F10893 | Added Date: 02/04/2026
Order Management Specialist
OTHERS
- Full-time
- 45K
- Region: US
- Location: Dallas , TX
Overview
A leading manufacturer of consumer staples is seeking a detail-oriented Order Management Specialist to support customer service and logistics operations. This role is responsible for accurate order processing, EDI management, inventory coordination, and maintaining strong relationships with customers, retailers, and internal teams. The ideal candidate will provide exceptional customer service, ensure timely and accurate order fulfillment, and help improve processes that enhance the overall customer experience.
Description
A leading manufacturer of consumer staples is seeking a detail-oriented Order Management Specialist to support customer service and logistics operations. This role is responsible for accurate order processing, EDI management, inventory coordination, and maintaining strong relationships with customers, retailers, and internal teams.
The ideal candidate will provide exceptional customer service, ensure timely and accurate order fulfillment, and help improve processes that enhance the overall customer experience.
Key Responsibilities
Order Management
Process customer orders with a high degree of accuracy via EDI, email, and other order channels
Create and manage BOL and release orders to ensure timely shipment
Issue invoices following shipment and reconcile open order status with daily sales reports
Identify discrepancies and proactively report issues to management
Evaluate and recommend process improvements to enhance efficiency and customer satisfaction
EDI & Data Coordination
Enter, transmit, and monitor EDI documents
Identify and resolve EDI-related issues
Maintain accurate product data and upload information to customer data systems (e.g., GDSN)
Send order documentation via PDF when EDI is not available
Process customer orders with a high degree of accuracy via EDI, email, and other order channels
Create and manage BOL and release orders to ensure timely shipment
Issue invoices following shipment and reconcile open order status with daily sales reports
Identify discrepancies and proactively report issues to management
Evaluate and recommend process improvements to enhance efficiency and customer satisfaction
EDI & Data Coordination
Enter, transmit, and monitor EDI documents
Identify and resolve EDI-related issues
Maintain accurate product data and upload information to customer data systems (e.g., GDSN)
Send order documentation via PDF when EDI is not available
Logistics & Inventory Support
Monitor inventory levels to reduce out-of-stock and excess inventory situations
Track inbound shipments and coordinate with logistics team members
Support inventory allocation planning and internal supply chain discussions
Customer Service
Communicate with customers regarding order discrepancies, shipping delays, and conflicts
Resolve customer issues promptly and professionally
Maintain and update customer records and requirements within internal systems
Develop strong working relationships with customers, retailers, and internal teams
Reporting & Compliance
Keep management informed of issues, delays, and operational concerns
Follow company policies and applicable federal, state, and local regulations
Participate in product recall procedures and compliance initiatives when necessary
Team & Process Contribution
Provide cross-functional support and assist team members as needed
Maintain professional and technical knowledge of systems and industry trends
Act on feedback to improve performance and processes
Recommend workflow improvements to enhance operational efficiency
Provide cross-functional support and assist team members as needed
Maintain professional and technical knowledge of systems and industry trends
Act on feedback to improve performance and processes
Recommend workflow improvements to enhance operational efficiency
Job Title: Order Management Specialist
Industry: Manufacturer of Consumer Staples
Location: Dallas, TX
FLSA Status: Non-Exempt
Department: Logistics / Customer Operations
Reports To: Logistics Manager
Requirements
Qualifications
Education & Experience
Bachelor’s degree or equivalent combination of education and experience
Experience in order management, customer service, logistics, or supply chain preferred
EDI and data synchronization experience is a strong plus
Skills & Competencies
Strong attention to detail and organizational skills
Excellent written and verbal communication skills in English
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office (Excel, Word, Outlook) and general business systems
Ability to review and interpret purchase orders, contracts, and technical documents
Strong analytical, problem-solving, and customer service skills
Professional, flexible, and team-oriented attitude
Mathematical & Reasoning Skills
Ability to calculate discounts, percentages, and basic financial figures
Ability to analyze reports and interpret data
Strong problem-solving skills with the ability to follow written and verbal instructionsPhysical & Work Environment
Primarily office-based environment with moderate noise level
Regular sitting, standing, walking, and computer use required
Occasional lifting/moving of items up to approximately 30 lbs
Overtime may be required based on business needs
Why Join
This is an excellent opportunity to join a stable and growing manufacturer of consumer staples and play a key role in supporting customer satisfaction and supply chain efficiency. The company offers a collaborative work environment, opportunities for process improvement, and long-term career growth.
This is an excellent opportunity to join a stable and growing manufacturer of consumer staples and play a key role in supporting customer satisfaction and supply chain efficiency. The company offers a collaborative work environment, opportunities for process improvement, and long-term career growth.
