We are seeking a motivated Freight Forwarding Clerk to join our team. This role is responsible for supporting import and export activities by ensuring shipments are handled safely, efficiently, and cost-effectively while meeting customer delivery requirements. The ideal candidate will have strong attention to detail, excellent organizational skills, and the ability to work in a fast-paced logistics environment.

Key Responsibilities

Logistics Coordination

• Research and plan shipping routes based on cargo type and customer requirements.

• Arrange packaging considering weight, climate, and nature of goods.

• Prepare and review shipping documents to meet customer, insurance, and regulatory standards.

• Coordinate with third-party vendors and carriers to ensure on-time, smooth deliveries.

• Arrange payment of freight fees and other associated charges.

• Track shipments and provide timely updates to customers.

• Prepare and issue invoices and quotations, ensuring competitiveness and profitability.

• Support customers with claims or shipment issues in a timely manner.

• Provide accurate shipping information to customs brokers for clearance.

General & Administrative

• Suggest and implement process improvements for efficiency and cost savings.

• Maintain accurate records, documents, and SOPs.

• Communicate clearly with colleagues, customers, and vendors.

• Ensure compliance with company policies and maintain a safe, organized workspace.

• Perform other related duties or projects as assigned.

Translation (日本語訳についての注意事項) 以下の日本語訳は、情報を正確に伝えることを目的としていますが、翻訳上の解釈や表現に誤りが含まれる場合があります。その際は、英語原文が優先されるものとします。内容に関して疑義が生じた場合、または解釈に不明点がある場合には、英語版を基準としてご確認いただきますようお願いいたします。クライアントより提供された公式な職務内容は、面接前に候補者の方へ共有いたします。

The official job description provided by our client will be shared with the candidate prior to the interview.

Education & Experience

• High school diploma or equivalent (GED).

• At least 1 year of related logistics, freight forwarding, or shipping experience preferred.

• Equivalent combination of education and experience will be considered.

Skills & Abilities

• Strong organizational and time management skills.

• Excellent communication and customer service abilities.

• Proficiency in Microsoft Office (Excel, Word, Outlook).

• Ability to troubleshoot and resolve issues effectively.

Other Requirements

• Valid driver’s license (occasional local travel may be required).

• Ability to lift/move up to 30 lbs occasionally.

Work Environment & Travel

• Office-based environment.

• Limited local or domestic travel; no international travel required.

Required:

• Bilingual in Japanese and English

• Strong communication and organizational skills

• Commitment to long-term employment

Preferred:

• 2–3 years of experience in logistics/forwarding operations

Compensation & Benefits

• Salary Range:

  • Entry-level: $53K–57K

  • 2–3 years experience: $57K–58K

  • 3+ years experience: $60K–62K

• Bonus: Performance-based (not guaranteed)

• Benefits include: medical, dental, vision (employee cost-sharing), 401(k) with company match, paid vacation, sick leave, and company holidays

Work Schedule

• Monday to Friday, 8:30 AM – 5:30 PM (lunch 30–60 minutes, flexible end time between 5:00–5:30 PM)

• Occasional overtime until 6:00–6:30 PM during month-end closing

• No business travel required

Reporting Line

Reports directly to the Supervisor and Manager of the Forwarding Department.

Hiring Process

2–3 interviews