Oversee IT Systems and Infrastructure in collaboration with IT Manager:
Ensure the smooth and secure operations of all the company's technology equipment and functions, including outsourced system in accordance with corporate requirements and SEC guidelines.
Collaborate with external IT vendors:
Liaise with external IT Vendors to provide beneficial technology solutions for day-to-day operations and facilitate the achievement of strategic goals and objectives.
Manage IT Projects:
Execute the planning and completion of internal IT-related project (focusing on the PJ with the main IT vendor)
Establish and maintain a Robust IT Security Environment:
Assist the IT Manager with implementing and governing security controls, access management, monitoring, and compliance measures.
Support IT Risk Management:
Assist the IT Manager with security risk assessments, DR/BCP tests and security reports/policies/rules.
Manage the User Environment: In collaboration with IT Manager, oversee network access, storage, hardware set up, and software installation.
Lead User Support:
Oversee the IT-Helpdesk in providing troubleshooting, user manuals, and IT issue guidance. Investigate and resolve complex matters with the IT vendor when escalation is necessary.
Enhance Employee IT Communication & Training:
Communicate with employees at all levels regarding various support needs. Organize training and meetings to cover topics such as security practices and productivity tools.
Stay abreast of changes in technology:
Research and recommend new technologies for business efficiency in accordance with company goals.
Perform Miscellaneous duties as assigned.