• Solution Architect Activity
- Continually research current and emerging technologies and proposing changes where needed.
- Select subjects to research, define main research tasks and create a road map of research and development based on current business opportunities and market needs.
- Provide updates to stakeholders on research processes, costs, and budgets on a regular basis.
- Research and assess the selected subject, do feasibility study, and establish a proto-type system using the selected technology.
- Document the results of the research activities in a report.
- Based on the assessment of the selected technology, create a draft of service menus and a draft of sales proposal.
- Support pre-sales activities comping up with a solution for a potential client, estimating efforts to achieve the solution, presenting benefits of the new solution, and providing a demo.
- Manage activities that take place during requirement gathering, solution ideation, solution design, and solution implementation.
- Provide supervision and guidance to teams.

• Engineering Activity
- Define technical/non-functional requirements of customer’s business system
- Design, plan and deploy the system change and/or code, while discussing technical aspects with outsource vendors
- Estimate and plan efforts necessary for system change and code deployment
- Troubleshoot system error and/or software bugs, and provide workaround.
- Propose reasonable solution to root cause of system error and/or software bugs.
- Design system behavior or use case scenario and develop program code to meet the requirement
- Provide necessary documents for effective support
- Acquire and apply knowledge of new technology
- Collaborate with senior engineers to identify and solve variety of problems
- Participates in multi implementation projects or customer supports
- Follow project schedule (WBS) for projects
- Follow support service plan for maintenance support
- Performs system tests (integration test, regression test, performance test)
- Proposes improvements of client’s business system
- Follow or assist Grade3 engineer for documenting, configuring, and testing tasks in project or support

• Analysis Activity
- Record his/her daily work logs every day in the work log system, such as Sprint back Log and SharePoint
- Analyze actual versus forecast of assigned support cases and assigned projects.
- Analyze the situations of assigned support cases or assigned projects and come up with improvement plans or solutions
- Prepare and report for his/her line manager regarding statuses of assigned projects/support cases.
- Come up with improvement plans or solutions based on the above analysis and execute them arranging stakeholders by him/herself
- Prepare and report for his/her line manager regarding statuses of assigned projects/support cases

• Management Activity
- Provide leadership for team members by building and motivating them to meet project/support goals, adhering to their responsibilities and project/support milestones
- Guide team members to solve issues they have and to acquire higher skills
- Coordinate internal resources and third parties/vendors for the flawless execution of projects and supports
- Ensure that all projects and supports are delivered on-time, within scope and within budget

• Other
- Value teamwork covering absence of teammates and supporting them
- Shift work time as directed by supervisor or manager
- Comply with laws, regulations, Employee Handbook and the operation rules defined in the assigned teams
- Backup and educate Grade1 engineer to accumulate ERP system knowledge or customer support
- Collaborate with colleagues to exchange information.
- Makes efforts to gain knowledge of IT service management and project management.
- Performs special projects and other miscellaneous duties as assigned by manager and other senior management.
- Maintains high ethical standards in the work place.
- Maintains good communication with supervisors, office staff members and outside contacts.
- Complies with all company policies and procedures.
- Responsible for maintaining a clean and safe working area.

• Requirements:
- Authorization to work in the US required
- Former experience (3 years) as a CRM Consultant required
- Japanese language proficiency preferred
- Microsoft certificate preferred
- 25% travel preferred