GENERAL SUMMARY:

Processes a variety of transactions including but not limited to uncommitted and committed loans, term loans, foreign exchange, guarantees,  trade finance,  remittances, all types of deposits booked both in LA and NY. Assists customers with their processing needs; complies with all applicable internal policies, procedures and regulatory requirements; confirms that documentation complies with the approved credit application, internal policies and regulatory requirements. Communicates with other departments as necessary.  

Performs activities such as reviewing, filing, copying, faxing, preparing required reports, reconciles records,  record keeping, inputting information into various database systems, mailing of various documents and other general office duties as assigned. Participates in departmental projects. Incumbent may perform all or a combination of the duties listed below.  Provides back-up support to other staff members, and/or assists Relationship Managers with their day-to-day customer relationship activities as needed.

1. As assigned, completes required forms; obtains necessary information for daily transaction processing, such as balances, credit line availabilities, account status, etc; verifies all required information such as approved credit lines; obtains required evidence of documentation prior to processing the transaction; performs OFAC and other compliance-related checks; communicates and executes transactions with applicable rates, terms, and other conditions;  prepares necessary instruction sheets for various types of transactions; e.g., uncommitted and committed loans,  foreign exchange, trade finance, all types of deposits booked both in LA and NY, etc. Coordinate funding activities with New York.

2. Acts as bank documentation liaison between customer, cash management services, CBD or other related department / NY Branch. Sends, collects and reviews contractual documents; informs and notifies of corrections. Monitors assigned accounts, follows up with customers and other departments to report and/or resolve any issues.  

3. Reviews, obtains and verifies information requested by customers and Relationship Managers.   Maintains customer records for bank transactions handled in the department; informs and notifies of discrepancies.  

4. Plans, implements and adjusts tasks to complete work accurately and on time. Sets priorities and adjusts workload to meet changing needs.  

5. Maintains positive relationship with internal/external customers while providing exemplary customer service. Responds promptly to inquiries from customers and other departments regarding transactions, policies and procedures. Interfaces with other Bank units and/or outside companies/individuals as necessary to gather/convey information and obtain necessary approvals. Works with Relationship Managers on business related transactions.   

6. Enters and compiles data from resources, makes corrections, codes items.  Prepares memos, emails, letters, legal documents, etc., per standard format or from information supplied by account relationship manager.  Submits appropriate items to supervisor for review and approval.  Assists with the preparation of management reports. Maintains databases, logs, records. Performs other duties as assigned.  Assists in creating and maintaining various procedures manuals and actively participates in departmental projects. 

7. Plans, implements and adjust tasks to complete work accurately and on time. Sets priorities and adjusts workload to meet changing needs.  

8. Provides back-up support to other staff members and/or assists Relationship Managers with their day-to-day customer relationship activities as needed.  Cross-trains others on job related duties and assists with departmental projects. 

Minimum qualification:

• Good knowledge of transactions, legal requirements and processing.  Thorough knowledge of relevant operating systems.  Good knowledge of operational practices and policies.   

• Ability to collect and analyze information from a variety of sources. Ability to identify patterns, connections or trends in the information available. 

• Good verbal and written communication skills and ability to follow specific instructions in both written and verbal form.  Ability to follow policies and procedures.  Ability to effectively prepare documents (emails, brief memos, standard forms etc.).  Ability to present ideas, concepts and other information with clarity and effectiveness. Maintain continuous and open communication with others. Ability to speak clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies.

• Good organization and planning skills.  Ability to complete work accurately and on time.  Ability to work in a high pressure environment with critical deadlines. Capable of handling multiple tasks simultaneously, despite numerous interruptions.  Ability to establish priorities and complete tasks accurately in a timely basis.  

• Customer Orientation (internal/external).  Excellent interpersonal skills with proven commitment to quality customer service.  Ability to meet customer needs, respond to customer inquiries in a respectful, helpful and responsive manner.  Ability to establish and maintain clear communication with customers.
• Team Orientation.  Ability to work cooperatively with others. Capable of working well independently and in teams.  High level of diplomacy, tact, discretion, and confidentiality.  Ability to maintain flexible attitude and approach towards assignments.     Ability to initiate and sustain relationships with other departments and to proactively solidify relationships, understanding the needs and challenges of peers.   

• Strong PC skills (word processing, spreadsheets, and databases), calculator and other standard office equipment to record, store and retrieve information.

• Flexibility to work variable hours due to the workflow.