Overview
IT company is seeking an IT Support Technician to help build out, maintain, and troubleshoot infrastructure (Hybrid Cloud or On-premises) for customers mainly in the Americas and Asia regions. 日本語がわかれば未経験者でも応募可能！ビザサポート検討有り
Description
Responsibilities
• Provide 1st to 3rd -level support
o Manage and monitor all installed systems and infrastructure
o Proactively ensure the highest levels of systems and infrastructure availability
o Maintain security, backup, and redundancy strategies
o Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
o Participate in the design of information and operational support systems
o Liaise with vendors and other IT personnel for problem resolution Requirements
• Updates job knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional organizations
• Accomplishes information systems and organization mission by completing related results as needed
Server/PC/Application
• Install, configure, test, and maintain operating systems, application software and system management tools
• Monitor and test application performance for potential bottlenecks, identify possible
solutions, and work with developers to implement those fixes
• Installing, configuring, and troubleshooting Microsoft/VMWare based environments, virtualization, and containerization (e.g., VMware, Veeam, VDI, WVD) and monitoring systems (PRTG, etc.)
• Endpoint solutions such as Symantec, Trendmicro, CrowdStrike
• Cloud solutions such as Microsoft Azure, M365, AWS, Cisco Umbrella, Proofpoint Networking
• Scripting, networking (OSI network layers, TCP/IP)
• Establishes and maintains network performance by building network configurations and
connections, troubleshooting network problems for managed customers onsite/remotely.
• Establishes networking environment by designing system configuration, directing system
Installation, defining, documenting, and enforcing system standards
• Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization
• Secures network system by establishing and enforcing policies defining and monitoring
access
• Reporting network operational status by gathering, prioritizing information, managing projects
勤務地
• LAオフィス、お客様オフィス、データセンター
• 在宅(不定期)
注意： Full Remoteのポジションではありませんので、 オフィスへ週数日は通勤が前提になります
• 月~金曜 9~17時 (Paidランチ1時間)
業務内容
• 日系企業様への日本語・英語でのIT技術サポート
• サーバ・PC・プリンタ等の設定、導入、移設、障害対応
• 電話・メールでの受付け、チケット作成、一次切り分け、エスカレーション
• 遠隔またはオンサイト対応
• OS: Windows, M365, iOS, Android
• Manage and monitor all installed systems, cloud and infrastructure
• Install, configure, test and maintain operating systems, applications and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design of information and operational support systems
• Provide 1nd and 2nd level support
• Liaise with vendors and other IT personnel for problem resolution
Requirements
Skills / Qualifications
• Networking
o Firewall, Switch, Wireless Access Point, VPN
o Cisco, Meraki, Fortigate, Juniper
o CCNA is preferred
• Servers/Virtualization/Cloud
o Microsoft/Virtualization certification is preferred
o Windows/Azure/AWS servers and Windows PCs/WVD/AVD
o VMWare, Veeam, Symantec, Trendmicro, CrowdStrike, Umbrella, Proofpoint
• Business-level English communication skills are required
• Business-level Japanese communication skills are preferred
• At least 1-2 years as Network/Server Engineer experience
応募要件:
日本語、読み書き出来れば優遇経験
• ITユーザのサポート経験1年以上、過去3年以内優遇
• ITドキュメントが出来て、Microsoft VisioやExcelが使える方優遇専攻
• Computer Information System (CIS)が望ましい
• Management Information System (MIS)も望ましい
性格
• 顧客に対する業務遂行の責任感と上昇志向をお持ちで、成長が見込める方
• チームプレーヤーでチームワークが得意な方
• コミュニケーション(報告・連絡・相談)がしっかり出来る方
• 作業漏れを防ぐ努力を怠らず、Detail-orientedな方
出張・残業・週末夜間祝日勤務
• 必要に応じてあり
• Full-time/Permanent with full benefit
Visa サポート
• 検討可
雇用形態: 正社員