TECHNOLOGY & IT
Overview
バイリンガル人材のIT サポートエンジニアを募集。理系学位を修了された大学卒OPT-STEMの方は実務経験がなくても応募可能なポジションです！ This company has built a broad base of customers who rely upon us to serve their information technology needs through technological development, securing and training exceptional employees, reacting quickly to meet customer demands, and aggressively seeking out new business.
Description
• ERP Implementation, specializing in SAP
• Application Development
• Total IT Consultation
• Infrastructures/Systems Sales
• Networking
• IT Outsourcing Services
• IT Export
Key Responsibilities:
• Provide end-user support by email, phone, or in-person onsite.
• Perform server administration, such as monitoring.
• Perform user account management and necessary administration/troubleshooting activities as a member of the onsite helpdesk team.
• Setup and troubleshoot business software and hardware.
• Process assigned service requests as operational support.
• Participate in regional and global IT projects.
The right candidate will possess:
• Extensive knowledge of various business software (Windows OS, Office365, Adobe Acrobat, WebEx)
• Managing and troubleshooting experience with iOS-based devices, Conference Systems, MS Surface, and HP laptops.
• Ability to learn quickly and efficiently as a team player, with minimum supervision
• Customer focused, detail-oriented, and have good communication skills with the ability to communicate effectively with clients, internal technology teams and users.
• Ability to work effectively based on management direction as well as to work as a strong team contributor.
• Strong organization skills and capacity to deliver high quality of work.
• Ability to multitask based on priority.
Requirements
• Minimum of three years of user support experience.
• Windows-based LAN/WAN/Remote Access support experience
• Great team player, fast learner, and self-starter.
• ITFL Foundation, Microsoft, or other IT vendor certifications.
• Proficient English and Japanese communication skills are a must. Spanish language skills are a plus.