IMPORT / EXPORT
Overview
<Logistics Company is looking for an Ocean Import Coordinator> 大手物流企業のマンハッタンオフィスにて、Ocean Import Coordinatorを募集中！年内はリモートワークが中心です。
Description
Primary Job Functions
1) Handles Import Accounts
by negotiating booking rates (if applicable); by inputting data into computer system regarding shipments; by distributing information to brokers; by handling Customs paperwork; by receiving and distributing collect charge and ocean B/L's due on each shipment; by calling steamship lines, forwarders, etc, regarding pick-up numbers; by generating delivery orders and distributing to trucking companies or steamship lines; and by initiating billing procedures on each file. Using the XXXX Intranet to post checks & XXX information in a timely manner.
2) Delivers Client Satisfaction
by performing traces; by contacting consignees on the phone; by filling out documents correctly; and by undertaking other various functions to assure on-time delivery of freight to all customers.
3) Serves Customers
by answering the telephone quickly; by handling inquiries and expediting orders from internal and external customers in a prompt and professional manner; by greeting external customers when necessary; and by otherwise communicating with external customers in a professional manner which solidifies the business relationship.
Secondary Job Functions
1) Performs General Administrative Tasks
by assisting with accounting for the branch; by writing reports; by entering data; by distributing mail and faxes when necessary; by filing documents correctly; and by undertaking other duties as needed. Keeping a written history of events on the front of each file so others can easily see the status of a particular shipment.
2) Keeps Management Informed
by reporting on all customer incidents quickly to eliminate problems; by communicating with Supervisor regularly regarding needs of the department; and by maintaining documentation of customer interaction. Copy manager in on all out-going E-Mails to clients, overseas agents, & venders.
3) Manages Time and Resources
by managing time, support Staff, and other Company-provided resources (phone, fax, email) in order to maximize self-potential and business profit. Arriving to the office on time and to not exceed the one-hour time allowed for lunch, between 12:00Pm - 2:00Pm.
4) Ensures Smooth Operation
by making sure that import operations function smoothly; by providing the Company with accurate reports; by following guidelines set by the Company; and by performing assigned tasks accurately, allowing the Company to maximize financial performance and limit risk. Provide supervisor with a Customer Profile, or up date the current Customer Profile, so that it shows all the details on how to service each client by listing all basic commodities, current delivery sites, all trucking venders used, which customs broker is used, & all contacts involved in the clients various shipments.
Common Job Functions Weight: 10%
1) Contributes to Team Effort
by accomplishing related tasks as needed; and by volunteering available time to others.
2) Maintains Professional and Technical Knowledge
by attending educational workshops; by reviewing professional publications; by establishing professional business networks with customers and service providers; and by participating in cross-training as directed by Supervisors/Management.
3) Coaches Junior Staff/Peers
by contributing to the professional development of XXXX personnel through coaching, counseling, and training them in business related topics.
4) Acts on Feedback
by listening to feedback given by peers, Supervisors, and customers and using it to improve performance.
5) Improves Processes
by recommending improvements in Company processes and procedures that increase productivity.
Requirements
Physical Requirements & Working Environment
1) Physical Requirements
While performing the duties of this job, the Staff Member is regularly required to sit and talk or listen.
2) Physical Requirements
The Staff Member is further required to stand, walk, use hands to pick up, handle or feel and reach with arms. Occasionally, the Staff Member will need to kneel or crouch.
3) Physical Requirements
The Staff Member must be able to read and analyze written information on a computer terminal. Close vision and the ability to adjust focus are necessary for this job.
4) Physical Requirements
The Staff Member may regularly lift, carry, push, pull or move objects of at least 15 pounds.
5) Working Conditions
The noise level in the work environment is usually moderate (i.e. working in a office).
6) Working Conditions
The Staff Member must be able to travel on business or work beyond normal work hours as necessary.
Experience/Minimum Qualifications Needed
1) Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, and/or government regulations in English.
2) Language Skills
Ability to write reports, business correspondence, and procedure manuals in English.
3) Language Skills
Ability to effectively present information and respond to questions from groups of Managers, Staff, clients, customers, and the general public in English.
4) Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
5) Mathematical Skills
Ability to apply concepts of basic algebra and geometry and to draw and interpret bar graphs.
6) Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, diagram, or schedule form.
7) Reasoning Ability
Ability to deal with problems involving several concrete variables in situations where only limited standardization exists.
8) Other Required Skills
Must be tactful, mature and flexible.
9) Other Required Skills
Must have the ability to review, assess and understand technical documents, drawings and other documents and engage in discussions internally and with customers.
10) Other Required Skills
Must be able to use a computer and such applications as Microsoft Windows, Word and Excel.
11) Other Required Skills
Some positions must have knowledge of, and experience in, one or more of the following procedures: NVOCC, Customs Clearance, Hazardous Materials Certification and transportation.
Education
1) B.A./B.S. in related field or equivalent experience.