Job #: F9988 | Added Date: 12/28/2020

Sales/Customer Service Manager

IMPORT / EXPORT

  • Full-time
  • 60-70K
  • Region: US
  • Location: Chicago , IL

Overview

This position is responsible for managing departmental sales and customer service activities to achieve the company’s sales objectives by performing the following duties or accomplishing them though subordinate managers.


Description



•    Develops and implements strategic sales plans to accommodate corporate goals.
•    Reviews market analysis to determine customer needs, price schedules, and discount rates.
•    Coordinates the compiling of lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trades shows, Internet Web sites, and other sources.
•    Directs sales forecasting activities and sets performance goals accordingly.
•    Assigns sales territories, regions and accounts among company’s sales team.
•    Represents the company at trade association meetings to promote product.
•    Meets with key customers, assisting sales team with maintaining relationships and negotiating and closing deals.
•    Analyzes and controls expenditures of division to conform to budgetary requirements.
•    Prepares periodic sales report showing sales volume, potential sales, and areas to proposed client base expansion.
•    Monitors and evaluates the activities and products of the competition.
•    Determines customer viability and potential for new business.
•    Coordinates collection activities regarding delinquent accounts.
•    Handles cargo shipment arrangement for key customers.
•    Directs and/or handles investigation and resolution of customer problems

•    Oversees assigned departmental, branch or local organizations of the region.  Ensures that all policies and procedures are developed; business plan strategies, time lines, goals, etc. are monitored and followed.
•    Monitors and reviews employees’ work activities through individual meetings, departmental and group meetings to ensure that all activities are proceeding smoothly to the plan.
•    Motivates, develops and mentors employees for improved job performance.
•    Develops and presents to Senior Management matters requiring decisions regarding departmental activities.
•    Prepares and submits monthly sales reports and past due accounts reports.


Requirements

•    Bachelor’s degree (B.A.) from four year college or university; or equivalent combination of education and experience.
•    Must have between four and six years of previous experience in a similar position.
•    Bilingual in Japanese and English.

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