Job #: F9988 | Added Date: 12/28/2020

Sales/Customer Service Manager


  • Full-time
  • 60-70K
  • Region: US
  • Location: Chicago , IL


This position is responsible for managing departmental sales and customer service activities to achieve the company’s sales objectives by performing the following duties or accomplishing them though subordinate managers.


•    Develops and implements strategic sales plans to accommodate corporate goals.
•    Reviews market analysis to determine customer needs, price schedules, and discount rates.
•    Coordinates the compiling of lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trades shows, Internet Web sites, and other sources.
•    Directs sales forecasting activities and sets performance goals accordingly.
•    Assigns sales territories, regions and accounts among company’s sales team.
•    Represents the company at trade association meetings to promote product.
•    Meets with key customers, assisting sales team with maintaining relationships and negotiating and closing deals.
•    Analyzes and controls expenditures of division to conform to budgetary requirements.
•    Prepares periodic sales report showing sales volume, potential sales, and areas to proposed client base expansion.
•    Monitors and evaluates the activities and products of the competition.
•    Determines customer viability and potential for new business.
•    Coordinates collection activities regarding delinquent accounts.
•    Handles cargo shipment arrangement for key customers.
•    Directs and/or handles investigation and resolution of customer problems

•    Oversees assigned departmental, branch or local organizations of the region.  Ensures that all policies and procedures are developed; business plan strategies, time lines, goals, etc. are monitored and followed.
•    Monitors and reviews employees’ work activities through individual meetings, departmental and group meetings to ensure that all activities are proceeding smoothly to the plan.
•    Motivates, develops and mentors employees for improved job performance.
•    Develops and presents to Senior Management matters requiring decisions regarding departmental activities.
•    Prepares and submits monthly sales reports and past due accounts reports.


•    Bachelor’s degree (B.A.) from four year college or university; or equivalent combination of education and experience.
•    Must have between four and six years of previous experience in a similar position.
•    Bilingual in Japanese and English.