Job #: F10173 | Added Date: 10/13/2021

IT Customer Support Staff

TECHNOLOGY & IT

  • Full-time
  • 50K- DOE
  • Region: US
  • Location: NYC , NY

Overview

【大手日系ITカンパニーでカスタマーサポートスタッフの募集です!】 Computer Science専攻の大学新卒、OPT、STEMも大歓迎です。 ぜひご応募ください!


Description

• Responds to service-related customer inquiries or troubleshooting by phone and email. 

 

• Instructs network carriers to troubleshoots circuit outages and usability issues. 

 

• Communicates with application service providers/resellers to respond to customer inquiries. 

 

• Provides customers with remote instructions to isolate the cause of Internet connection outages. 

 

• Provides customers with basic instructions on the use of the computer & network application services. 

 

• Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support. 

 

• Manages ongoing service tickets and ensures the expected service levels. 

 

• Sends notices for planned or unexpected service outages to customers in a timely manner. 

 


Requirements

- ビジネスレベルの英語/日本語力

- MS Word, Excel, OutlookとInternet Explorerの知識


- Business-level speaking and writing skills in both Japanese and English.

- Working knowledge of MS Word, Excel, Outlook, and Internet Explorer.

- A willingness and ability to learn quickly.

- Experiences of collaborating with a team in a business environment.