Job #: F10112 | Added Date: 09/03/2021

Help Desk Engineer


  • Full-time
  • 58-68K
  • Region: US
  • Location: New York , NY


大手日系企業にて、バイリンガルのIT Help Desk Engineerを募集中!


Responsible for providing technical assistance and support for incoming queries and issues related to computer systems and networks, hardware, or software for clients in person, via telephone or electronically, and performing the regular maintenance work and regular PC kitting work.


Main Duties and Responsibilities:

       Provide Tier 1/2 end user support on a daily basis.

       Provides answers and technical support to clients by isolating and identifying problems; researching answers; guiding client through corrective steps.

       Supports Desktop and Laptop users and solves problems with Microsoft, Adobe, Java, and other software in the production environment.

       Provides phone, e-mail and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, Active Directory, Virtualization system, standard desktop images and applications, etc.

       Ensures backup, recovery, and data restoration for customers during upgrades or when a problem with the system is diagnosed.

       Escalate issues to next level of support and/or vendors and contractors in timely manner.

       Assume full ownership of problem resolution, status, and tracking using the helpdesk ticketing system.

       Perform PC kitting and software/driver installation work.

       Perform other related duties and tasks as assigned under supervisor’s instruction.

       Provide Tier 1 network and system troubleshooting.


Qualification / Requirements:

The person must meet following qualifications and willing to improve one’s abilities under supervisor’s instructions:

       Fluency in both English and Japanese.

       Over 3-5 years of help desk/desktop support or related IT experience.

       Technical knowledge of TCP/IP protocol (Mail, DNS etc.), general networking (Cisco, Fortinet, etc.), Windows OS (Client, Server), Virtualization Software (VMware, Hyper-V), Backup Solution (Veritas, Veeam, and other related), Windows Network System (ADDS, Files, Print, DHCP, etc.), Concept of major software licensing (Microsoft, Symantec, Adobe, etc.)