Job #: F10105 | Added Date: 11/08/2021

Ocean Operations Agent (or Senior Operations Agent)

IMPORT / EXPORT

  • Full-time
  • 37-52K (Depends on Experience)
  • Region: US
  • Location: Philadelphia , PA

Overview

Philadelphia Branch of the Japanese company has an excellent opportunity for an Ocean Operations Agent or Senior Operations Agent, depending on experience. Looking for a dedicated team player for the ocean cargo department. The ideal candidate MUST have two or more years of work experience in ocean freight forwarding and working knowledge of warehouse operations; with good communication and customer service skills. Very good interpersonal skills, a positive, professional demeanor, attention to detail, and the ability to multi-task and handle quickly changing priorities are essential for success. The position will report to the Manager of the Philadelphia Ocean Department.


Description

Duties include but are not limited to the following:

Duties and Responsibilities:
o    Identify, organize and coordinate customer shipping requirements
o    Accurately and efficiently prepare documents for ocean export shipments; and import documents for distribution to Brokerage Operations and/or customers’ Brokers
o    Accurately and timely prepare invoices; and all required AS-400 database entries
o    Effectively coordinate pickup and delivery orders with steamship, trucking, rail and warehouse companies
o    Provide professional, timely, and high quality customer service through daily communication with customer via phone and email
o    Communicate effectively with internal departments, other regional branches and offices, and all external contacts; Interact professionally with co-workers and others at all times
o    Effectively interface and consult with the Customs Brokerage Department to obtain technical guidance for regulatory compliance purposes as required by agencies including the EAR and U.S. Customs
o    Provide rates to internal and external customers, direct contact with customer
o    Perform specific and assigned operations and administrative tasks in order to provide high quality customer service while meeting the Company’s goals
Requirements:
o    High school graduate or GED, or equivalency certificate, or significant relevant or appropriate working experience.
o    2+ years’ freight-forwarding industry experience in ocean cargo operations
o    Experience in FCL / LCL Ocean Cargo logistics and documentation
o    Experience with steamship lines' Bill of Lading and INCO terms
o    Experience with Ocean accounting
o    Basic PC skills – MS Word, Excel, Lotus Notes, AS400 knowledge
o    Strong interpersonal, verbal and written communications, customer service and teamwork skills, with professional, positive, and motivated demeanor
o    Commitment to the appropriate sense of urgency to complete assignments with accuracy and efficiency
o    Strong organizational skills with superior attention to details and follow-up
o    Able to multitask and effectively handle changing priorities under pressure
o    Ability to understand, develop and maintain multi-cultural relationships.
o    Patience – able to deal with complex processes that may involve multiple levels of approval
o    Must be available to work flexible scheduled hours and days depending upon customer demands including early or later starts, overtime, weekends and occasional holidays.
o    Satisfactory Performance Review history


Requirements

o    High school graduate or GED, or equivalency certificate, or significant relevant or appropriate working experience.
o    2+ years’ freight-forwarding industry experience in ocean cargo operations
o    Experience in FCL / LCL Ocean Cargo logistics and documentation
o    Experience with steamship lines' Bill of Lading and INCO terms
o    Experience with Ocean accounting
o    Basic PC skills – MS Word, Excel, Lotus Notes, AS400 knowledge
o    Strong interpersonal, verbal and written communications, customer service and teamwork skills, with professional, positive, and motivated demeanor
o    Commitment to the appropriate sense of urgency to complete assignments with accuracy and efficiency
o    Strong organizational skills with superior attention to details and follow-up
o    Able to multitask and effectively handle changing priorities under pressure
o    Ability to understand, develop and maintain multi-cultural relationships.
o    Patience – able to deal with complex processes that may involve multiple levels of approval
o    Must be available to work flexible scheduled hours and days depending upon customer demands including early or later starts, overtime, weekends and occasional holidays.
o    Satisfactory Performance Review history