Job #: F10105 | Added Date: 07/13/2021

Ocean Operations Agent (or Senior Operations Agent)

IMPORT / EXPORT

  • Full-time
  • 37-50K (D.O.E)
  • Region: US
  • Location: Philadelphia , PA

Description

Duties include but are not limited to the following: Duties and Responsibilities: o Identify, organize and coordinate customer shipping requirements o Accurately and efficiently prepare documents for ocean export shipments; and import documents for distribution to Brokerage Operations and/or customers’ Brokers o Accurately and timely prepare invoices; and all required AS-400 database entries o Effectively coordinate pickup and delivery orders with steamship, trucking, rail and warehouse companies o Provide professional, timely, and high quality customer service through daily communication with customer via phone and email o Communicate effectively with internal departments, other regional branches and offices, and all external contacts; Interact professionally with co-workers and others at all times o Effectively interface and consult with the Customs Brokerage Department to obtain technical guidance for regulatory compliance purposes as required by agencies including the EAR and U.S. Customs o Provide rates to internal and external customers, direct contact with customer o Perform specific and assigned operations and administrative tasks in order to provide high quality customer service while meeting the Company’s goals Requirements: o High school graduate or GED, or equivalency certificate, or significant relevant or appropriate working experience. o 2+ years’ freight-forwarding industry experience in ocean cargo operations o Experience in FCL / LCL Ocean Cargo logistics and documentation o Experience with steamship lines' Bill of Lading and INCO terms o Experience with Ocean accounting o Basic PC skills – MS Word, Excel, Lotus Notes, AS400 knowledge o Strong interpersonal, verbal and written communications, customer service and teamwork skills, with professional, positive, and motivated demeanor o Commitment to the appropriate sense of urgency to complete assignments with accuracy and efficiency o Strong organizational skills with superior attention to details and follow-up o Able to multitask and effectively handle changing priorities under pressure o Ability to understand, develop and maintain multi-cultural relationships. o Patience – able to deal with complex processes that may involve multiple levels of approval o Must be available to work flexible scheduled hours and days depending upon customer demands including early or later starts, overtime, weekends and occasional holidays. o Satisfactory Performance Review history


Requirements

o High school graduate or GED, or equivalency certificate, or significant relevant or appropriate working experience. o 2+ years’ freight-forwarding industry experience in ocean cargo operations o Experience in FCL / LCL Ocean Cargo logistics and documentation o Experience with steamship lines' Bill of Lading and INCO terms o Experience with Ocean accounting o Basic PC skills – MS Word, Excel, Lotus Notes, AS400 knowledge o Strong interpersonal, verbal and written communications, customer service and teamwork skills, with professional, positive, and motivated demeanor o Commitment to the appropriate sense of urgency to complete assignments with accuracy and efficiency o Strong organizational skills with superior attention to details and follow-up o Able to multitask and effectively handle changing priorities under pressure o Ability to understand, develop and maintain multi-cultural relationships. o Patience – able to deal with complex processes that may involve multiple levels of approval o Must be available to work flexible scheduled hours and days depending upon customer demands including early or later starts, overtime, weekends and occasional holidays. o Satisfactory Performance Review history