IMPORT / EXPORT
This position is responsible for handling all aspects of import customers' account management, including; booking shipments, arranging transportation details, dealing with customs clearances, handling claims, issuing invoices, and ensuring collections. 1) Handles Import Accounts By obtaining Ocean freight schedules from agents overseas. Handling ISF Filings timely when required, arranging ground transportation when necessary; handling US Customs clearance paperwork and other documents when needed; by initiating and maintaining files on shippers/Consignees and their shipments; by inputting data into computer system regarding shipments; by sending all documentation necessary to the proper locations so as to facilitate Customs clearance on arrival of freight at its destination; and by initiating billing procedures. 2) Delivers Client Satisfaction By performing traces; by contacting Ocean freight forwarders, CFS Whse, Terminals, Trucking Companies & Steamship Co's, on the phone. Advising customers on prices, shipping & delivery schedules, documentation, etc.; by filling out documents correctly; and by undertaking other various functions to assure on-time pick up and delivery of freight for all customers. 3) Serves Customers by answering the telephone quickly; by handling Email inquiries within 24 hours and expediting orders from internal and external customers in a prompt and professional manner; by greeting external customers when necessary; and by otherwise communicating with external customers in a professional manner which solidifies the business relationship. Secondary Job Functions Weight: 20% 1) Performs General Administrative Tasks by writing reports; by entering data; by preparing documents; by distributing mail and faxes when necessary; by maintaining paper and digital files correctly; and by undertaking other duties as needed. 2) Keeps Management Informed by reporting on all customer incidents quickly to eliminate problems; by communicating with Supervisor regularly regarding needs of the department; and by maintaining documentation of customer interaction. 3) Manages Time and Resources by managing time, support Staff, and other Company-provided resources (phone, fax, email) in order to maximize self-potential and business profit. 4) Ensures Smooth Operations by making sure that Ocean freight operations function correctly; by providing the Company with accurate reports, including profit & loss statements; by providing customers and colleagues with accurate shipping quotes when necessary; by following guidelines set by the Company; and by performing assigned tasks accurately, allowing the Company to maximize financial performance and limit risk. Common Job Functions Weight: 10% 1) Contributes to Team Effort by accomplishing related tasks as needed; and by volunteering available time to others. 2) Maintains Professional and Technical Knowledge by attending educational workshops; by reviewing professional publications; by establishing professional business networks with customers and service providers; and by participating in cross-training as directed by Supervisors/Management. 3) Coaches Junior Staff/Peers by contributing to the professional development of junior Staff or peers through coaching, counseling, and training them in business related topics. 4) Acts on Feedback by listening to feedback given by peers, Supervisors, and customers and using it to improve performance. 5) Improves Processes by recommending improvements in Company processes and procedures that increase productivity.
Similar experience , Basic PC Skills.