IMPORT / EXPORT
Handles orders from Air & Ocean, cross-border Import. • Receives and reviews shipping documents for conformity to tariff and customs regulations. • Sends the shipping pre-notifications to customers prior to shipments’ arrival. • Issues billing for triangle shipments and domestic transportation and mails them out. • Issues arrival notice to broker team, other brokers. • Communicating with overseas agent. • Sends invoices to customers and overseas agents as requested. • Contacts the trucking companies to arrange pick-up cargos from customer’s warehouse or other locations to the company warehouse. • Responsible to coordinate trucking schedule and makes any adjustment as needed. • Makes sure that all paperwork is completed in compliance with customs regulations. • Contacts with customers and/or overseas agents by e-mail, phone, or in person. • Provides quotation to the customer and rate to other branches/oversea offices. • Assists sales and operation with billing, resolution of service issues and customer complaints. • Tracks the shipments and announce customers and overseas agents for shipment status. • Updates shipment status, provides quote, and prepares any necessary information and documents of import shipment. • Coordinates and directs operations team/overseas agent for air and ocean traffic as well as all documents on forwarding and distribution service. • Creates new files, inputs freight, terminal, document, com and any additional fees and charges; Requests checks as needed. • Assembles imports brokerage and breakbulk clearance documents for debit invoicing, customs and import files. • Breaks down document pouches and consolidation shipments as needed; Prepares manifests as needed. • Processes T.E. entries, prints delivery orders, prints authority to make entry letters, etc. • Prepares calculations and reports as needed; Updates and maintains specified spreadsheets.
Supervisory and managing experiences in freight forwarding companies.